1. Who is responsible and what this covers
XV BIIA Limited, No. 2 Ofori Tibo Road, East Legon, Accra, Ghana, is responsible for the personal information it determines how and why to use when operating BIIA. Contact our team at support@biiatheapp.com about this policy or your information.
This policy covers BIIA’s website, mobile apps, Community, public creator profiles and support communications. It is written for visitors, clients, creatives, equipment and space providers, and other people whose information is supplied in connection with a booking. Our principal Ghanaian framework is the Data Protection Act, 2012 (Act 843). Other mandatory privacy laws apply where legally required.
A provider may separately handle information to carry out a booking, such as a photographer’s client records. That provider is responsible for their own use of the information. Sharing information with a provider does not permit unrelated marketing or public posting.
2. Information we handle
- Account and contact details: name, email, phone number, sign-in information, account role and information you provide to establish your eligibility or authority.
- Profile and listing information: handle, professional category, location you choose to show, biography, portfolio, services, equipment or space details, rates and availability.
- Bookings and payments: enquiries, dates, instructions, messages, delivery records, reviews, transaction references, amounts, payment status and payout details needed for a transaction.
- Support and safety information: correspondence, complaints, reports and relevant evidence such as condition photographs or proof of account ownership.
- Technical information: IP address, device and browser information, access times, pages requested and diagnostic or security records generated by the services you use.
- Optional contributions: Community posts, uploaded media, marketing choices and responses you choose to send us.
We receive information from you, the people you transact with, service providers supporting a feature and the devices used to access BIIA. Where a verification step is required, we will explain the information requested and its purpose. Do not send identity documents or sensitive information unless requested through an appropriate channel.
Required information should be identified when collected. Without it, we may be unable to create an account, fulfil a booking, verify a payment or answer a request. Optional portfolio content and marketing consent are not required simply to contact support. Only share someone else’s information when you have authority and have given them appropriate notice.
3. Why we use information
We use relevant information to operate accounts and listings; connect clients and providers; process bookings and payment records; deliver support; protect users and the service; investigate disputes; maintain reliable services; and comply with legal obligations.
We rely on consent where required, steps needed to enter or perform an agreement, legal obligations, or another basis permitted by Ghanaian law, including a legitimate interest where appropriate. We assess the purpose and the effect on your rights rather than treating use of BIIA as consent to every form of processing.
When an optional feature needs consent or device permission, its request should explain the purpose. You can withdraw consent, although that may stop the optional feature from working. Withdrawal does not invalidate processing that was lawful before it. A materially different use requires a lawful basis and appropriate notice.
4. Website, app and device permissions
The landing page lets you discover BIIA, view content and reach our app-store and support links. It does not itself create an account, take a booking payment or send a support form. Clicking an email link opens your email service; the message you send is then handled by BIIA and its email provider.
Website hosting and security services can process connection information such as IP addresses and requested pages. The landing page does not add analytics or advertising cookies. If optional tracking is introduced, we will explain it and provide any choice required before it runs. Necessary security or delivery technologies must be described for the service where they are used.
The app may request access to features such as photos, camera, notifications or location when needed for a function you choose. You can review permissions in your device settings. Permission to access a device feature is separate from permission to publish its content. Check the selected location and media before adding them to a public profile.
Opening Apple’s App Store, Google Play or another external service is governed by that service’s privacy arrangements. The social-media icons on this landing page do not embed social feeds or initiate a social login.
5. Public profiles, Community and shared URLs
Information you publish in a profile, listing, review or
Community post can be visible to other people. A creator’s
dedicated address, such as name.biiatheapp.com, is
intended to be shared outside the app. Anyone who receives the
link may view its public content without knowing you personally.
Public pages may appear in search engines, link previews and social-media shares. People can copy or capture content. Do not place private addresses, identity documents, payment details or confidential client material in public fields. Get permission before publishing another person’s image or work.
You can use available profile controls or contact support to correct or remove public information. Removing it from BIIA does not immediately remove cached search results or copies held by other people. We can address content we control and help identify the appropriate removal route for other services, but cannot guarantee removal of independent copies.
7. Marketing and your choices
We seek prior written consent before using your personal information for direct marketing. An affirmative electronic opt-in can record that choice; silence or simply accepting our Terms is not a marketing opt-in.
You can withdraw through an unsubscribe option or by emailing support@biiatheapp.com. We may keep a limited suppression record to honour your choice. Essential account, booking, payment and security messages are separate from promotional messages.
8. Retention and account deletion
We keep personal information only for as long as needed for the purpose for which it was collected or another lawful retention requirement. The relevant period depends on the type of record:
- Accounts and public content: while needed to provide the account or published feature, followed by removal or de-identification when no longer required, subject to the exceptions below.
- Bookings and financial records: for the applicable accounting, tax, payment-dispute and legal-claim obligations.
- Support, safety and security records: for the time reasonably needed to resolve the matter, prevent recurring abuse and meet relevant legal obligations.
- Consent and suppression records: as needed to demonstrate and respect your choices.
- Backups: until replaced through the applicable backup cycle, with access restricted and retained copies kept from ordinary use.
You can request account closure or deletion through available account controls or support. Deletion does not require us to destroy a record we must lawfully retain, but an outstanding transaction is not a reason to retain every unrelated piece of information indefinitely. We will explain a relevant refusal or retention requirement and restrict retained records to their lawful purpose.
When information is no longer needed, we delete it or make it no longer identifiable. Removing a public profile and retaining a legally required transaction record are handled separately.
9. Processing outside Ghana
Cloud, email and payment services may process information outside Ghana. The location depends on the provider and service. We assess the protection required by applicable law and use appropriate contractual, organisational and security measures when arranging a transfer. Using BIIA is not treated as blanket consent to unrestricted overseas processing.
Contact support for information about the destinations and safeguards relevant to your data. We will provide available information subject to lawful confidentiality and security limits.
10. Protecting information
We use reasonable organisational and technical safeguards appropriate to the information and risks, including limiting access to people and providers who need it. No internet service can guarantee absolute security. Keep your account details safe and report suspected unauthorised access promptly.
If a personal-data security incident occurs, we will assess it and make the notifications required by applicable law, including to the Data Protection Commission and affected people where required.
11. Children and young people
Our Terms require account holders and people using BIIA’s booking and provider features to be at least 18. A parent’s permission does not allow a child to operate an account.
An adult’s booking or uploaded portfolio can include information about a child, such as a family photograph. The person supplying it must have the authority and any consent required by law, including appropriate parent or guardian permission. Share only what is necessary for the booking and obtain any additional permission needed before making a child’s information public.
If you believe a person under 18 has opened or is operating an account, or a child’s information has been published without appropriate permission, email support@biiatheapp.com. We will investigate, restrict access where appropriate and remove information that has no lawful reason to be retained. A parent or guardian may make a request on a child’s behalf; proportionate evidence of their authority may be needed.
12. Your rights and how to make a request
Under applicable law, you may ask about our processing, request access to your personal information, seek correction or deletion, object to relevant processing, withdraw consent and challenge a qualifying decision based solely on automated processing. These rights have lawful conditions and exceptions.
Email support@biiatheapp.com with your request and enough information to locate the relevant account or record. We may ask for proportionate proof of identity or authority. Do not send passwords or payment credentials.
We respond to access requests promptly and within 40 days, subject to the lawful requirements in section 35(5) of Act 843. Other requests follow their applicable legal timelines. If a lawful exception applies, we will explain it and the available complaint route.
13. Complaints and policy updates
You can raise a privacy concern with us at support@biiatheapp.com. You also have the right to complain directly to Ghana’s Data Protection Commission; contacting BIIA first is not a condition of that right. The Commission’s guidance on access requests explains the statutory timetable.
We will update the date on this page when this policy changes and give appropriate notice of material changes. Where a new use requires consent, we will request it separately. The policy describes how we handle information; it does not ask you to waive your privacy rights.