BIIA

The details, clearly.

TERMS & CONDITIONS

The rules for using BIIA, booking creative services, renting equipment and spaces, and sharing your work.

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1. About BIIA and these terms

BIIA is operated by XV BIIA Limited, No. 2 Ofori Tibo Road, East Legon, Accra, Ghana (“BIIA”, “we”, “us”). Contact us at support@biiatheapp.com.

These terms cover our website, mobile apps, Community, public creator profiles and marketplace. A “client” books a service or rental. A “provider” offers creative services, equipment or spaces. Some features are available only in the app or to eligible accounts.

When you create an account or accept these terms through BIIA, you agree to them. If acting for a business, you must have authority to bind it. Our Payment Terms form part of this agreement. Our Privacy Policy explains personal-data handling; accepting these terms does not automatically give consent to optional marketing.

Mandatory legal rights take priority. For payment matters, the Payment Terms take priority over inconsistent wording in these terms. Booking details supplement these policies but cannot remove rights the law protects.

2. Eligibility and account security

You must be at least 18 and legally able to enter a binding contract to create or operate a BIIA account, make a booking or offer services, equipment or spaces. Accounts may not be operated by someone under 18 through another person’s identity or permission.

An adult may book a lawful service for a family member, including a child, but remains responsible for the booking and any required permissions or supervision. This does not give a child permission to operate a BIIA account.

Provide accurate account information and keep it up to date. Protect your sign-in details, use only accounts you are authorised to access and tell us promptly if you suspect misuse. We may request information reasonably necessary to verify eligibility, identity, account authority or a payment. Do not send passwords, payment PINs or one-time codes to support.

3. Our role in the marketplace

BIIA connects clients with independent providers. Unless a listing expressly identifies BIIA as the provider, the service or rental agreement is between the client and the provider. Providers are responsible for their work, equipment, premises, permissions, staff and legal obligations. Using BIIA does not create an employment, agency or partnership relationship between users and BIIA.

Listings and portfolios are supplied by their owners. A profile, review, search position or verification check is not a guarantee of quality, suitability or future availability. Assess the booking details and raise questions before agreeing. This does not exclude BIIA’s responsibility for its own services or any responsibility imposed by law.

4. Agreeing a booking

Before accepting, agree and record the provider, scope, dates and location, price and currency, deliverables, included revisions, usage rights, cancellation terms and any rental conditions. A “from” price is not a final quote. The Payment Terms explain fees and totals.

A booking becomes binding when the provider accepts it through BIIA and the client completes any payment step required for confirmation. An enquiry or an unaccepted request does not reserve availability. Check the confirmation before arranging travel, a production or an event.

Keep booking messages, agreed changes and delivery records in BIIA where the feature is available. Otherwise, retain a written record and supply it to support if needed. Changes to scope, dates, price or usage rights require both parties’ agreement; neither party may impose a new charge after the booking without agreement or another lawful basis.

5. Creative services and delivery

Providers must describe their services honestly, have the skills and permissions needed, meet the agreed schedule and deliver the agreed work. Clients must provide accurate instructions, lawful source materials, necessary access and timely responses. Tell the other party promptly about delays or a problem that affects delivery.

A revision is included only to the extent agreed before booking. A new brief or additional work may require a separately agreed price. Providers must not mark undelivered work as delivered. Clients should review delivery promptly and report missing or materially different work through BIIA or support. Completion and payment handling are explained in the Payment Terms.

6. Equipment and space rentals

The provider must have the right to rent the equipment or space, disclose relevant defects and restrictions, and supply it in the agreed condition. The client must use it safely, lawfully and only for the agreed purpose.

  • Before booking: record the rental period, rate and minimum duration, included items or facilities, capacity, permitted use, collection or access arrangements, and any deposit or additional charges.
  • Handover: both parties should record the equipment inventory or space condition, including existing damage, with dated photographs where appropriate. Check the record together and flag differences promptly.
  • During the rental: follow disclosed safety and access rules. Do not sublet, lend, modify or remove equipment from an agreed location without permission. Report damage, loss or an unsafe condition promptly.
  • Return and access: return equipment, keys and accessories at the agreed time and place. For spaces, include setup, breakdown and cleaning in the agreed access period unless otherwise arranged.
  • Extensions: request agreement before the rental ends. Extra time depends on availability and an agreed price. A late return does not create an automatic right to extend.
  • Damage: ordinary wear and pre-existing damage are not new damage. A claim must be supported by the booking terms, condition records and reasonable evidence of responsibility and cost. A provider may not invent a penalty or treat a disputed claim as automatically authorised.

Deposits, disputed charges and refunds follow the Payment Terms. No insurance is included unless its provider, coverage and exclusions are expressly disclosed for the booking.

7. Cancellations, problems and refunds

Tell the other party promptly if you need to cancel or reschedule. The rules disclosed before confirmation apply, subject to mandatory law and any later written agreement. Providers must not apply a cancellation policy that was not disclosed when the client booked.

Contact support@biiatheapp.com with the booking reference, what happened and relevant evidence if the parties cannot resolve a problem. The Payment Terms explain unaccepted requests, provider cancellations, refund review and payment disputes. Reporting a problem does not itself guarantee a refund, and these terms do not remove remedies available under law.

9. Your content and BIIA’s permission to use it

You keep the rights you own in your photographs, films, designs, writing, profile information and other uploads. You must have the rights and permissions needed to upload them, including appropriate permission from identifiable people and the owners of third-party materials.

You give BIIA a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize, display and distribute your content as needed to operate the features you choose, including your public profile and Community posts. We may allow our service providers to do this only on our behalf for those purposes. This licence does not transfer ownership of your work.

Separate permission is required for BIIA to use your work, name or likeness in an advertising campaign beyond displaying and sharing the public features you chose. Declining promotional permission does not remove your right to use the service.

The service licence ends when the content is removed, except for limited retention or use required for backups, existing booking obligations, disputes or law. The Privacy Policy explains retention and the limits on removing copies others have already shared. These terms do not require a blanket waiver of moral rights.

10. Rights in commissioned work

Clients keep ownership of materials they supply and give the provider permission to use them only as needed for the booking. Providers keep ownership of their original work unless a written agreement expressly transfers it.

Record the intended use before booking, including commercial use, advertising, editing, broadcast, exclusivity or an ownership transfer. If no different licence is agreed, full payment gives the client a non-exclusive licence to use the delivered work for personal, non-commercial purposes. A commercial licence or ownership transfer must be expressly agreed in writing; payment alone does not transfer copyright.

Third-party materials remain subject to their own licence terms. A provider must disclose restrictions that affect the intended use before accepting the booking. A provider’s right to show commissioned work in a portfolio must respect the client’s rights, confidentiality and any required permissions from people depicted.

11. Community and acceptable use

Use BIIA respectfully. Do not post or offer unlawful services, infringing work, deceptive listings, fake reviews, harassment, threats, exploitation, discriminatory abuse, spam or malicious software. Do not impersonate another person, manipulate payments or reviews, scrape personal data for unsolicited marketing, or interfere with the service’s security.

Reviews should describe a genuine experience without exposing someone’s private information. You may promote and share your public BIIA link. Do not misuse a booking or payment flow to evade agreed fees or ask another person to bypass payment security.

Report harmful or infringing content to support, identifying the content, its location and the reason for your concern. We may investigate, restrict visibility or remove content where reasonably necessary. Where appropriate, we will explain the action and provide a way to ask for review.

12. Suspension and account closure

We may restrict an account or content where reasonably necessary to address a breach, fraud, a security risk, an unpaid amount or a legal requirement. We will give notice and an explanation where reasonably possible, except where doing so would undermine an investigation, safety or the law. You may ask support to review a decision.

You may request account closure at support@biiatheapp.com or use the account controls provided in the app. Closing an account does not erase payment obligations, unresolved bookings or valid claims. We will handle outstanding matters and retain only the personal data permitted under the Privacy Policy. Public-profile removal and legal-record retention are separate matters.

13. Availability and responsibility

We take reasonable care in providing BIIA, but cannot promise uninterrupted access or that every user’s content is accurate. Maintenance, network problems and events outside our reasonable control may affect availability. We will take reasonable steps to address problems within our control.

To the extent permitted by law, BIIA is not responsible for indirect or consequential loss or loss of profit arising from use of the marketplace. Subject to the exceptions below, BIIA’s aggregate liability for a claim is limited to the total fees you paid BIIA as a client, or total service payments you received as a provider, during the six months before the claim arose. If both roles apply to the claim, the higher amount applies.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited. These limits do not authorise BIIA to retain money that is owed to a user.

You remain responsible for losses caused by your own breach or unlawful conduct. Any claim for reimbursement must be reasonably evidenced and must not include loss caused by BIIA’s own fault.

14. Disputes and governing law

Ghanaian law governs these terms, subject to any mandatory protections that apply to you. First contact support@biiatheapp.com with the details of a dispute so we can try to resolve it informally. We aim to use the first 30 days after receiving a dispute notice for that discussion, without preventing urgent relief or allowing a legal time limit to expire.

If the matter remains unresolved, the parties may agree to mediation or arbitration under Ghana’s Alternative Dispute Resolution Act, 2010 (Act 798). Under this dispute process, arbitration will take place only if the parties separately agree in writing to refer the dispute. Otherwise, a court with jurisdiction may hear it. Nothing here prevents a complaint to a regulator or recourse to a competent court where the law protects that right.

15. App stores and third-party services

Apple, Google, payment providers and linked services have their own terms. They are not parties to the service or rental agreement between users. BIIA remains responsible for its app to the extent required by law; the app stores do not provide BIIA’s marketplace support.

If you obtained BIIA through Apple, your licence is limited to use on Apple-branded devices you own or control as permitted by Apple’s usage rules. Apple has no obligation to provide maintenance or support. To the extent an applicable warranty is not met, you may notify Apple and Apple may refund the app purchase price; any remaining responsibility is BIIA’s to the extent required by law. Apple and its subsidiaries may enforce these app-licence provisions as third-party beneficiaries. App-store refunds for the app itself are separate from marketplace booking refunds.

16. Changes, notices and contact

We will update the date on this page when these terms change and give appropriate notice of material changes, including when they take effect. Where acceptance is required, we will ask for it. A new policy will not retrospectively change an existing booking’s price or agreed cancellation terms without a lawful basis or the parties’ agreement.

If a provision cannot be enforced, the remaining provisions continue to apply where legally possible. A delay in enforcing a right is not a waiver of it. Neither party may transfer obligations in a way that removes the other’s protected rights. Any lawful transfer by BIIA will be notified where it materially affects users.

Send questions, notices, content reports and requests for review to support@biiatheapp.com. Postal correspondence may be addressed to XV BIIA Limited, No. 2 Ofori Tibo Road, East Legon, Accra, Ghana.

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